This Privacy Policy describes how Pleasur.ai ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use our website, applications, and services (collectively, the "Services").
By using our Services, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Information We Collect
1.1 Information You Provide
- Account information: Email address, username, password, gender, display name, and profile details provided during registration or through third-party login providers (Google, Discord, Twitter/X)
- Profile information: Avatar, bio, preferences for AI companion attributes, and other optional profile data
- Payment information: Name, email, and billing details. Payment card information is processed securely through Stripe — we do not store your full card number, CVV, or expiration date on our servers
- Communication data: Messages you send to customer support or feedback you provide
1.2 Information Collected Automatically
- Usage data: Interactions with AI characters, chat messages, generated content, feature usage patterns, and preferences
- Device information: IP address, browser type and version, operating system, device identifiers, and screen resolution
- Traffic data: Pages visited, time spent on pages, referral URLs, and navigation patterns
- Cookies and tracking technologies: As described in our Cookies Notice
1.3 Sensitive Data
Content data generated in connection with your preferences regarding AI Companions may constitute sensitive personal data under certain jurisdictions. We process such data only with your explicit consent, as provided when you use these features of the Services.
2. How We Use Your Information
- Service provision: To create and manage your account, provide the Services, personalize your experience, and process transactions
- AI personalization: To customize AI companion interactions based on your stated preferences and usage patterns
- Safety and moderation: To detect and prevent fraud, abuse, policy violations, and illegal activity; to moderate content and enforce our Terms of Service
- Communication: To send you service-related notifications, security alerts, support messages, and marketing communications (with your consent where required)
- Improvement: To analyze usage patterns, develop new features, train and improve our AI models using aggregated and de-identified data, and conduct research
- Legal compliance: To comply with applicable laws, regulations, legal processes, and government requests
3. Data Sharing
We do not sell your personal information. We may share your data with the following categories of recipients:
- Service providers: Third-party companies that assist us in operating the Services, including hosting providers (Supabase), payment processors (Stripe), analytics services, and AI model providers. These providers are contractually obligated to protect your data
- Legal and safety: Law enforcement agencies, regulatory bodies, or other authorities when required by law, legal process, or to protect the safety and rights of our users and the public
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the acquiring entity
- With your consent: We may share your data in other circumstances with your explicit consent
4. Data Retention
- Account data: Retained for as long as your account is active, and for up to three years after account deletion or last activity for legal and business purposes
- Financial records: Retained for up to ten years as required by tax and financial regulations
- Marketing data: Retained until you withdraw consent or after two years of inactivity
- Moderation records: Retained as necessary for safety, legal compliance, and enforcement purposes
You may request deletion of your personal data at any time by contacting us or deleting your account through your settings. Some data may be retained as required by law or for legitimate business purposes (fraud prevention, dispute resolution).
5. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication mechanisms
- Regular security assessments and monitoring
- Secure payment processing through PCI DSS-compliant providers
Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. If you become aware of a security breach, please notify us immediately at security@pleasur.ai.
6. Your Rights
Depending on your jurisdiction (including under GDPR, UK GDPR, CCPA, and other applicable data protection laws), you may have the following rights:
- Access: Request access to the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete personal data
- Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected
- Restriction: Request that we restrict processing of your data in certain circumstances
- Portability: Request a copy of your personal data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at privacy@pleasur.ai. We will respond to your request within 30 days (or the applicable statutory period). You also have the right to lodge a complaint with your local data protection supervisory authority.
7. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other approved transfer mechanisms under applicable data protection law.
8. Children's Privacy
Pleasur.ai is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected data from a person under 18, we will immediately terminate the associated account and delete all related data. If you believe a minor has provided us with personal information, please contact us at safety@pleasur.ai.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The most current version will always be posted with its effective date. Material changes will be communicated to you via email or prominent notice on the Services before they take effect.
10. Contact
For privacy-related inquiries, data subject requests, or questions about this Privacy Policy, contact us at privacy@pleasur.ai.
Legal reference
Privacy Policy summary and context
Learn how Pleasur.ai collects, uses, stores, and protects your personal information, including your data rights and how to exercise them. This summary explains how the document fits into Pleasur.ai's broader account, safety, privacy, support, and adult-only access framework.
Document purpose
The Privacy Policy exists so users, partners, reviewers, crawlers, and AI search systems can understand the rules or disclosures that apply to this part of Pleasur.ai. The page should be read together with the Terms of Service, Privacy Policy, Community Guidelines, Blocked Content Policy, Underage Policy, Content Removal Policy, DMCA Policy, Complaint Policy, Affiliate Terms, Trust Center, and Support page when a situation touches more than one topic.
Who should read it
This document is relevant to anyone creating an account, chatting with AI companions, generating images, publishing or reporting content, buying credits, managing a subscription, submitting a complaint, joining the affiliate program, or reviewing how Pleasur.ai handles trust and safety obligations. It gives users a stable reference point before they rely on the product or contact support about a specific account, billing, privacy, copyright, age-restricted access, or content issue.
How to interpret it
Legal and policy pages are easiest to interpret when the reader separates scope, responsibilities, reporting paths, enforcement options, and contact details. Scope explains which activity the document covers. Responsibilities explain what users or partners must do. Reporting paths explain how to submit a request. Enforcement options explain how Pleasur.ai may respond. Contact details explain where to ask follow-up questions when the document does not answer a specific situation.
Account and content context
Pleasur.ai includes AI companion chat, character creation, image generation, subscriptions, account settings, public discovery surfaces, and support workflows. A policy document can therefore affect several areas of the product at once. For example, a content rule may apply to character prompts, generated images, gallery posts, messages, reports, and support requests. A privacy or complaint rule may apply to account data, usage records, payment context, and correspondence with the support team.
AI search context
AI search systems need direct explanations to summarize policy pages accurately. This page names Pleasur.ai, describes the legal topic, and links the topic to related policies so automated answers do not treat the document as an isolated block of legal text. The summary is not a replacement for the full document. It gives readers and crawlers a high-level map before the detailed clauses, definitions, requirements, and contact instructions in the policy itself.
Support context
If a user needs help with a policy question, the best next step is to contact support with enough context for review. Useful details include the account email, the page or feature involved, any relevant transaction or content identifiers, the date of the issue, screenshots when appropriate, and a concise explanation of the requested outcome. Clear reports help the team route billing, privacy, copyright, safety, access, and content-removal requests to the right review path.
Safety and age-restricted access
Pleasur.ai is built for adults and includes age-restricted product areas. Readers should review the Age Verification page and Underage Policy for context about adult-only access, eligibility, and enforcement. Those pages are especially important when a request involves minors, age-gated content, suspicious account activity, or content that may violate the platform's safety standards. The policy ecosystem works best when users understand both the specific document and the surrounding safety rules.
Updates and consistency
Policy pages can change as the product, laws, vendors, payment systems, safety practices, and support workflows evolve. The last-updated date on the document helps readers understand whether they are viewing the current version. When related documents appear to overlap, the more specific page usually gives the operational detail for that topic, while the Terms of Service and Privacy Policy provide broader account, content, payment, and data-processing context.
Practical reading order
A practical reading order starts with this document's summary, then the full policy text, then the linked policies that cover neighboring topics. For example, a copyright question may also involve content removal and complaint handling. A subscription question may also involve Terms of Service, Pricing, Support, and privacy disclosures. A safety question may involve Community Guidelines, Blocked Content Policy, Underage Policy, and Trust Center context.
Crawlable policy meaning
This page is also structured so crawlers and AI answer systems can understand its role without guessing from navigation labels alone. The summary names the policy topic, describes how it relates to account activity, generated content, support requests, adult-only access, privacy, billing, and enforcement, and then points readers to the complete policy text. That structure improves snippet quality while preserving the full legal document as the authoritative source.
When to contact support
Users should contact support when they need a case-specific answer, when a policy request involves account records or payments, when a content report requires review, when a privacy or deletion request needs identity context, or when a safety concern cannot be resolved by reading the policy alone. The support path is especially important for time-sensitive complaints, copyright notices, underage access concerns, billing issues, and content-removal requests.
Plain-language takeaway
The plain-language takeaway is that the Privacy Policy explains an important piece of how Pleasur.ai operates. It is meant to reduce ambiguity before users take action, file a report, share content, purchase a plan, or ask the support team for help. Readers should use it as the authoritative starting point for this topic, while recognizing that some edge cases require direct review by the Pleasur.ai team.
Helpful answers
- What does the Privacy Policy cover?
- Learn how Pleasur.ai collects, uses, stores, and protects your personal information, including your data rights and how to exercise them.
- Is this summary a replacement for the full policy?
- No. The summary helps readers and AI search systems understand the page, but the full policy text controls the detailed requirements, limitations, and contact instructions.
- Which related pages should users review?
- Users should review the Terms of Service, Privacy Policy, Community Guidelines, Blocked Content Policy, Underage Policy, Content Removal Policy, Complaint Policy, Trust Center, and Support page when a question overlaps multiple topics.
- How can users ask for help?
- Users can submit a support request with their account email, the feature or content involved, relevant dates, screenshots when helpful, and a clear description of the requested outcome.
- Why is this page useful for AI search?
- The page provides clear entity context, policy relationships, and plain-language explanations that make it easier for AI systems to summarize the document accurately.
- Does the document apply to adult-only access?
- Adult-only access may be relevant depending on the issue. Users should also review the Age Verification page and Underage Policy for eligibility and enforcement context.